Privacy

This Personal Information Protection Policy applies to Terra Remote Sensing Inc. and its subsidiary, Terra Remote Sensing (USA) Inc. 

Personal Information –means information about an identifiable individual (e.g. name, address, phone number) Personal information does not include contact information (described below). 

Contact information – means information that would enable an individul to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number.  Contact information is not covered by this policy or PIPA. 
 

Privacy Officer – means the individual designated responsibility for ensuring that Terra Remote Sensing Inc. complies with this policy and PIPA.  

1.1 Unless the purposes for collecting personal information are obvious and the client or staff voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.  

1.2 We will only collect client or staff information that is necessary to fulfill the following purposes:  

• To verify identity (e.g. eligibility for employment). 

• To deliver requested products and services (e.g. delivery notification to clients, staff security clearances for project work) 

• To ensure a high standard of service to our clients  

• To enrol eligible staff to participate in company benefits 

• To meet regulatory requirements (e.g. payroll and tax filings).  n text goes here

2.1 We will obtain client or staff consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).  

2.2 Consent can be provided orally, in writing, or electronically or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client or staff member voluntarily provides personal information for that purpose.  

2.3 Consent may also be implied where a client or staff member is given notice and a reasonable opportunity to opt-out of his or her personal information being used and the client or staff does not opt-out.  

2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients and staff member can withhold or withdraw their consent for Terra Remote Sensing Inc. to use their personal information in certain ways.  A client’s or staff member’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product.  If so, we will explain the situation to assist the client or staff member in making the decision.  

2.5 We may collect, use or disclose personal information without the client’s or staff member’s knowledge or consent in the following limited circumstances:  

• When the collection, use or disclosure of personal information is permitted or required by law; 

• In an emergency that threatens an individual's life, health, or personal security; 

• When we require legal advice from a lawyer; 

• To protect ourselves from fraud; 

• To investigate an anticipated breach of an agreement or a contravention of law  

3.1 We will only use or disclose client or staff member personal information where necessary to fulfill the purposes identified at the time of collection  

3.2 We will not use or disclose client or staff member personal information for any additional purpose unless we obtain consent to do so.  

3.3 We will not sell client or staff member lists or personal information to other parties.  

4.1 If we use client or staff member personal information to make a decision that directly affects the client or staff member, we will retain that personal information for at least one year so that the client or staff member has a reasonable opportunity to request access to it.  

4.2 Subject to policy 4.1, we will retain client and staff member personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.

5.1 We will make reasonable efforts to ensure that the personal information of a client or staff member is accurate and complete   

5.2 Clients and Staff Members may request correction to their personal information in order to ensure its accuracy and completeness.  A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.  

A request to correct personal information should be forwarded to the Privacy Officer. 

5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year.  If the correction is not made, we will note the clients’, customers’, members’ correction request in the file. 

6.1 We are committed to ensuring the security of the personal information of client and staff members in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.  

6.2 The following security measures will be followed to ensure that client and staff members personal information is appropriately protected:  

The use of user IDs, passwords, MFA, encryption, firewalls, restricting employee access to personal information as appropriate.  

6.3 We will use appropriate security measures when destroying client’s or staff member’s personal information such as shredding documents and deleting electronically stored information. 

6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.  

 7.1 Clients and Staff Members have a right to access their personal information, subject to limited exceptions.  

Limited exceptions are those meeting the criteria of the BC Personal Information Protection Act section 23 (e.g. solicitor-client privilege). 

7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. A request to access personal information should be forwarded to the Privacy Officer.  

7.3 Upon request, we will also tell clients or staff members how we use their personal information and to whom it has been disclosed if applicable.  

7.4 We will make the requested information available within 30 business days or provide written notice of an extension where additional time is required to fulfill the request.  

7.5 A minimal fee may be charged to cover our cost for providing access to personal information.  Where a fee may apply, we will inform the client or staff member of the cost and request further direction from the client, or staff member on whether or not they agree to the cost and would like us to proceed with the request. 

7.6 If a request is refused in full or in part, we will notify the client or staff member in writing, providing the reasons for refusal and the recourse available to the client or staff member.  

8.1 The Privacy Officer is responsible for ensuring Terra Remote Sensing Inc.’s compliance with this policy and the Personal Information Protection Act.  

8.2 Clients and Staff Members should direct any complaints, concerns or questions regarding Terra Remote Sensing Inc.’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client or staff member may also write to the Information and Privacy Commissioner of British Columbia.  

Contact information for Terra Remote Sensing Inc. Privacy Officer: 

 privacy.officer@terraremote.com